Reservations Executive
Hodson Bay Hotel
Roscommon
The Hodson Bay Hotel, Athlone has an exciting opportunity for a Reservations Executive to join our friendly, professional Reservations team. Overview of position: To carry out all Reservation duties as per the agreed standard. To deal with all incoming communications regarding Meeting Rooms and Bedroom availability. To follow up on all provisional bookings and ensure maximum occupancy is achieved. To maximise Sales by promoting a positive image to potential guests on the telephone. To develop a good local knowledge in order to answer any guest queries. To ensure the highest level of Customer care at all times. To ensure that cash/ credit card deposits are handled in a secure manner. To communicate effectively with Reception and Sales Department on a daily basis. To take every opportunity to maximise revenue through the use of Yield Management and occupancy controls. To compile quotations for business enquiries, dealing with the follow up administration on calls, showing guests / potential corporate clients the facilities of the Hotel. To be aware of any VIP’s or important visitors to the Hotel and inform Management. To communicate necessary information from the above weekly meetings to all staff through Memo / Passover book. To maintain accurate Guest profiles to ensure the Hotel continues to exceed Guest expectations. Experience Required. A minimum of 2 years revenue/reservations/events experience in a hotel environment. A relevant Third level qualification. Experience of the Irish Hotel market is essential. Experience of Opera is desirable. Highly organised, strong team player and the ability to work in a fast paced environment. Attention to detail is essential. Strong experience of revenue management. Good project co-ordination & communication skills. Proficient in Excel & Word. Ability to competitively quote for business. Strong creativity and ability to think of new innovative ideas to create revenue. Benefits. - Complimentary Use of Hodson Bay Fitness (Gym & Pool. - Meals when on Duty. - Free Parking. - Staff Discounts in the Spa. - Hotel Discounts. - Motivational Benefits - Employee of the Month etc. - Thriving Sports & Social Club. - Career Development Opportunities. This job originally appeared on RecruitIreland.com.
2290 days ago